Refund policy

BUBIIGO RETURN & REFUND POLICY

We want you to feel confident shopping with Bubiigo. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be in its original condition
  • Be unused and free from stains, damage, or signs of wear
  • Include all original accessories and components
  • Be returned in its original packaging whenever possible

For hygiene reasons, items that have been heavily used, washed, soiled, or damaged after delivery may not be eligible for return.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong product, contact us as soon as possible with:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem

Once verified, we will work with you to provide an appropriate solution, which may include a replacement or refund.

How to Start a Return

To request a return, contact us at:

Email:ย support@bubiigo.com

Please include your order number and reason for return.

Do not send your item back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, Bubiigo will cover the applicable return or replacement costs.

For returns due to a change of mind, incorrect selection, or other customer-related reasons, return shipping costs may be the responsibility of the customer.

Original shipping charges, if any, are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original payment method.

Please allow approximately 7โ€“14 business days for your bank or payment provider to process the refund after it has been issued.

Non-Returnable Items

We may be unable to accept returns for:

  • Items showing significant signs of use
  • Items that have been washed or damaged after delivery
  • Items missing components or accessories
  • Items returned more than 30 days after delivery
  • Gift cards, if applicable

If you have any questions, contact us atย support@bubiigo.com.