Shipping policy

We know that when you're preparing for life with your little one, you want your order to arrive as smoothly as possible.

Orders are normally processed within 1–2 business days after payment is successfully completed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Our estimated delivery time is:

7–14 business days after your order has been processed.

Delivery times are estimates and may vary due to circumstances outside our control, including:

We currently offer FREE standard shipping on eligible Bubiigo orders within the United States.

Any applicable shipping fee will always be displayed at checkout before payment.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information when available.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Please make sure your shipping information is correct before completing your order.

If you notice an error, contact us as soon as possible at [support@bubiigo.com].

Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

Bubiigo cannot be responsible for packages delivered to an incorrect address provided by the customer.

If your tracking information has not updated for an extended period or your package appears to be lost, please contact us.

We will work with the shipping carrier to investigate the issue and help determine the appropriate next step.

If your tracking shows "Delivered" but you cannot locate your package, we recommend:

Checking around your property and delivery location.
Asking household members or neighbors.
Allowing up to 24–48 hours, as some carriers mark packages delivered before final delivery.
Contacting the shipping carrier directly.

If the package still cannot be located, contact us at [support@bubiigo.com].

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